How would you rate the phone rep that took your initial call?
Were we able to schedule your rug pickup and deliver at a convenient time?
How would you rate the appearance of our service technician(s)?
How would you rate the overall value for the service that was provided?
How would you rate the condition of your rug when you got it back?
How would you rate your overall experience with Dalworth?
Comment: My only suggestion is that when confirming the time that the area rugs will be returned, leave the delivery window on voicemail. I had been out of town and did not receive the messages until 10:00 pm the night before which made it difficult to plan.