Frequently Asked Questions

How long will it take to get my area rugs back?

It takes between 4 to 7 business days, depending on the rug and the particular repair and cleaning being done. For your convenience, we will be happy to schedule a delivery date and time when we return your area rug.

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Do I need to remove furniture off my area rugs prior to arrival?

We will gladly move most furniture pieces to safely retrieve your rug; however, some particularly heavy pieces, such as pool tables need to be moved prior to our arrival. We also request you remove all small breakable items from the tops of all furniture that will need to be moved.

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Can you store my area rug after its cleaned?

We store your rugs free of charge for the first month after cleaning. We then charge $15 monthly.

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I am moving. Can you deliver my area rug to a new address?

Yes. We can deliver to your new address as long as it is in our service area.

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Do you have insurance for my area rugs when they are picked up and stored in your facility?

Yes. Our insurance covers your property when it is entrusted to us for repair, service and storage.

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When you deliver my area rug, will you put my furniture back in its proper place?

Yes. That is part of the service we provide. We would appreciate you being at home to instruct us where you would like the furniture placed.

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How much do you charge to pick up and deliver my area rug?

Our pick up and delivery service is free in the Dallas Fort Worth metroplex. Outside of DFW, we would provide you a custom shipping quote.

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Can you give me an estimated value of my area rugs?

No. However, we can arrange for a certified appraiser to give you a professional appraisal. There would be a separate fee associated with this service.

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Can I deliver my area rug to your location?

Yes. We are open all day Monday thru Saturday, 8:00 am – 5:00pm. You will receive 10% discount when you bring your rug in to our Euless facility.

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What type of training do you have?

Over our many years in business, we have earned a reputation as professionals in our area of expertise. We are specialists in all aspects of Oriental and specialty rug care. The cleaning technicians are thoroughly trained to identify rug specificities and custom clean your rug according to our standards of excellence. Our skilled rug repair specialists are attentive to the detailed mending needs of your rug. We are committed to providing excellent care and service in every step of your rug’s cleaning and repair process.

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How long have you been in business?

We have been in business since 1976 and have been a member in good standing of the Better Business Bureau all these years.

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Do you sell area rugs?

No. We professionally clean and repair a variety of Oriental and specialty area rugs in our dedicated state of the art facility.

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Do you sell rug pads?

Yes. We do sell rug pads that we can customize to fit your area rug.

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Can you wrap my area rug for storage?

Yes. Please call us for the price of this service.

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Is the pad that you sell used on hard surfaces as well as carpet?

Yes. We sell pads for both hard surfaces as well as carpet. The pad has a rubber backing with horsehair fiber on top. It protects and stabilizes the rug and prevents slippage as well as providing some degree of sound absorption.

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How often should I clean my area rug?

The time frame for cleaning a rug depends on how much traffic it gets. We recommend professional rug cleaning be performed every 1-3 years. If there are pets, smokers, or people with respiratory illnesses in your home, area rug cleaning should be performed more often.

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How do I determine when it is time to clean my area rug?

To determine if it’s time to clean your rug, try these simple tests:

Rub your palm on the rug for a few seconds. If your hand becomes dirty, it is time for cleaning.

Kneel down on the rug and smells it. If you detect foul odor, it is time to have it cleaned.

Lift a rug corner and vigorously shake it up and down once or twice. If you see a dust cloud forming, it is definitely time for a cleaning.

With the rug facing up, fold a corner of the rug back, away from the pile, to expose the base of the fibers. Have the rug professionally cleaned if there is dirt deep in the pile.

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Do you guarantee pet odor removal?

It really depends on the condition of the rug. More often than not, we are able to remove all pet odors. We do not 100% guarantee pet or stain removal.

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Do you guarantee stain removal?

If a stain has not affected the fibers permanently, we have a much higher chance of removing it. Please call us as soon as you notice the stain since taking care of it as early as possible increases our chance of success.

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Is my rug even worth cleaning?

That is a personal decision depending on your emotional attachment, if any, to the rug and the replacement value of the rug. Many people design a whole room around their Oriental rug and replacing it could require refurnishing the entire room. It may be cheaper to repair and clean the rug. We will be happy to give you a professional estimate for cleaning and necessary repairs to help you make an informed decision.

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The tag on my rug says dry clean only….. Is your method safe?

There are many factors to consider when professionally cleaning an Oriental rug. We inspect your rug carefully to determine what method is safe to use. Our area rug cleaning technicians are trained, experienced and certified to handle your investment properly.

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Can you remove all the urine from my area rug?

Although we can remove all the urine and pet waste from the rug by cleaning it thoroughly, the stain and odor may still be present.

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What process do you use to clean my area rug?

We use a ten step process that we have perfected to make sure we fit the cleaning method to the fibers, dyes and other specificities of your rug.

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I had a potted plant sitting on my Oriental rug. When I moved it, there was a black stain. Can you remove this stain?

Possibly. It really depends on the extent of the damage. Another concern would be with the water and dampness from the leaky pot potentially causing the foundation of the rug to become brittle. Please give us a call so we can evaluate your rug.

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What can I do if I have a flood or water damage on my area rug?

If the rug is not dried properly and completely, the cotton foundation may become weak and rot as a result. Mold and bacteria may also thrive in such a damp environment. It is best to have the area rug professionally cleaned and dried.

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Do you just have one method of cleaning area rugs?

Every rug we clean gets a complete evaluation to determine the condition of the rug and the type of fiber and dyes used in its construction. We customize our specialty area rug cleaning process to fit each rug individually.

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Do you bleach my fringe?

We do not bleach the fringe because chlorine based bleaches damage the fiber by weakening it. However, we do have specialty non chlorine products that we can use to make fringes whiter.

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My Oriental rug has been in a fire. Can you remove the soot and odor?

We have been successful in removing soot and fire odor in most cases. However, we can not guarantee that we can do it 100% of the time.

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Do you clean hooked rugs?

Yes. These are colorful yarn rugs hooked by hand with cotton or jute cloth backing.

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Do you clean flokati rugs?

Yes. Flokati rugs are wonderfully thick, shaggy and fluffy traditional Greek wool rugs.

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Do you clean tribal rugs?

Yes. Tribal rugs were made by tribal communities or villages, sharing common patterns, structure, designs, and dyes.

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Do you clean Navajo rugs?

Yes. These durable flatwoven rugs and textiles are beautiful pieces of art created by the Navajo people. They usually have no fringes and the dyes are often made from vegetables or local plants.

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Do you clean sisal rugs?

Yes. These are sturdy rugs, made from the rope – like fibers of the agave plant. These rugs are natural and environmentally friendly.

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Do you clean silk rugs?

Yes. Silk rugs are lovely tightly woven and elaborately detailed works of art.

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Do you clean Edward Fields rugs?

Yes. Edward Fields is the manufacturer of luxurious tufted rugs.

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Do you clean Karastan rugs?

Yes. Karastan is the manufacturer of beautiful, high quality machine made Oriental design rugs.

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What is moth repellant?

We apply a colorless, odorless protective coating on the area rug that moth and their larvae do not like to eat. It is 100% child and pet safe.

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What is fiber protector? How will it help my area rug?

Fiber protector retards soiling and helps prevents stains from becoming permanent. It is child and pet safe and is non toxic. As an added bonus, it has a natural fresh scent.

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