How would you rate the phone rep that took your initial call?
Were we able to schedule your rug pickup and deliver at a convenient time?
How would you rate the appearance of our service technician(s)?
How would you rate the overall value for the service that was provided?
How would you rate the condition of your rug when you got it back?
How would you rate your overall experience with Dalworth?
What was the problem you faced, and how did Dalworth solve it for you? Fringe & corners of rug were chewed by pets. Rug was very dirty & pet stained. Dalworth took the fringe off as requested & did a nice job of stitching all around the rug. The rug looked remarkably better.
Comment: Overall, we were pleased with the repair work & the cleaning. Due to our pets chewing, the corners are not perfect. However, that is not due to anything Dalworth did wrong. Also, we were able to drop our rug off & pick it up which saved us some money. Nice people to work with!